When the terms ‘ The Company’, ‘we’, ‘our’, ‘us’, and ‘carrier’, are used in this document, it refers to Image Cars Limited, it’s employees, agents, subsidiaries and contractors. When ‘you’, ‘your’, and ‘The Customer’ are used it refers to the account holder, employees and agents, or customer. When the term ‘bookings’, ‘contract’, ‘consignment’, ‘job’, or ‘shipment’, are used, it refers to any contract of carriage placed by you and accepted by us for any service we are currently offering, including but not limited to passengers and couriers.
When you give us your bookings you agree to all the terms in this non-negotiable document, and in our tariffs, service guides and in any specific service’s terms and conditions, all of which are available upon request. If at any time there is a conflict between these terms and conditions and our current tariff, the latter shall take precedence. The terms and conditions of our tariffs, service guides, and specific services are made part of this agreement, and no one is authorised to alter or modify those terms.
Save in the case of manifest error, the Customer acknowledges responsibility for all or any charges raised by the Company for services provided and ordered using the customer’s unique account number irrespective of who ordered such services.
The Company is not a common carrier and will only accept goods for carriage under the terms and conditions in this document.
The Company reserves the right in its absolute discretion to perform the whole or any part of the relevant service or subcontract all or part of them as it thinks fit. The Company may employ and engage the services of any carrier for the purpose of fulfilling the contract, and any such other carrier shall have the like power to sub-contract under these terms and conditions. In these circumstances The Company shall use its best endeavours to ensure that the sub contractor shall be of equal standing to Image Cars.
All sums shown to be due to the Company on its invoices and sent to the customer shall be paid to the company immediately when due as shown on the invoice without any deductions and payment shall not be withheld or deferred on account of any claim, counterclaim or set off.
b) All credit accounts are strictly 30 days net from date of invoice. All outstanding invoices whether on credit accounts or otherwise must be settled on or before the date due for payment.
c) Invoices shall be payable on the due date as previously stipulated and the Company shall be entitled to interest on any overdue payments at the rate of 5% per month, from time to time until payment of all sums due or judgement in respect thereof whichever is the sooner.
d) All ’30 day’ accounts are subject to V.A.T. is payable only on the admin. charge, and all ‘credit card’ accounts are subject to a 10% admin. charge.
e) All invoices issued by the Company are deemed correct unless queried within 14 days of the date of the invoice.
Under no circumstances shall the Company be liable in any event for consequential loss, special damages or any other indirect loss, howsoever arising, whether or not the company knew or ought to have known that such losses or damages might be incurred, including without limitation loss of income, profits, opportunity, interest or loss of interest.
a) The liability of the Company for loss or damage occasioned during carriage shall under no circumstances exceed £100 whether such loss or damage was due to the negligence or default of the Company or it’s employees, agents, sub contractors or otherwise
Provided That;-
b) Notwithstanding any other provision contained in those Conditions the Company shall have no liability whatsoever for any indirect or consequential loss or damage howsoever arising including but not limited to loss of income loss of profits or loss of opportunity.
c) Subject always to the limitations provided in Clause 7a) of those terms and conditions for the purpose of the security and safety only, the Customer shall, prior to placing an order with the Company notify the Company in writing if the value of the goods to be carried by the Company exceeds £5,000.
Without prejudice to the foregoing the Company shall be discharged from all liability for loss, damage, non-delivery or mis-delivery of part or the whole of a consignment unless the company is advised thereof in writing by the Customer within seven clear days and a quantified claim is made in writing within fourteen days after the journey, or transit of such consignment, has been commenced.
a) Subject to express instructions given by the customer, The Company reserves to itself absolute discretion as to the vehicle type and route to be followed in the transportation of passengers. Further, if in the opinion of The Company it is at any stage necessary or desirable in the Company’s interests to depart from those instructions the Company shall be at liberty to do so.
b) The Company will endeavour to provide the type of vehicle ordered by the Customer but retains the right for operational reasons, to provide an alternative on the strict understanding that the Customer shall only be liable to pay the rate for the vehicle ordered in accordance with the tariff.
c) In the case of any damage sustained to the Company’s vehicle by the Customer howsoever caused, the Customer will be held liable for all costs pertaining to the matter, including but not limited to, damage repair, vehicle valeting, reasonable compensation of the company’s loss of earnings, and any other liabilities incurred by the Company in relation to the incident.
d) The Company shall not be held liable for any property left by the Customer in a vehicle. Any discovered items will be tagged, entered in the lost property book and held at the Company’s offices for a period of no less than three months, whilst the Company shall make every reasonable effort to reunite the goods with their owner. A charge may be incurred if the Company has to deliver said goods.
e) Where The Customer requests The Company to provide a child seat, or provides their own, it is incumbent upon the passenger to check that is securely fitted to their satisfaction. No liability can be taken for a problem arising from an incorrectly fitted seat.
f) Passengers are responsible for ensuring they comply with the law and wear a safety belt, unless they can provide a medical certificate of exemption. Adults should check that children under 16 in their care are also wearing belts. No responsibility can be taken for accidents arising from the non-compliance with the law.
SERVICES
i) Subject to express instructions given by the customer, The Company reserves to itself absolute discretion as to the means, route and procedure to be followed in the handling, storage and transportation of the goods. Further, if in the opinion of The Company it is at any stage necessary or desirable in the Company’s interests to depart from those instructions the Company shall be at liberty to do so.
ii) The Company shall be under no obligation to provide any additional manpower or facilities for the loading or unloading of any consignments unless specifically requested by the Customer in advance and such instructions have been accepted by the Company. The Company reserves the right to charge the Customer for any waiting time incurred by the driver in addition to the time to be charged for any extra manpower in accordance with the tariff.
iii) The Company shall only be responsible for any loss or damage to goods, for any non-delivery or mis-delivery, if it is proved that the loss, damage, non-delivery occurred while the goods were in the actual custody of the Company and under its actual control and that such loss, damage, non-delivery or mis-delivery was due to the negligence or default of the Company.
iv) The Customer warrants that all goods entrusted to it for carriage have been properly and sufficiently packed, labelled and or pre-paid. Consignments which are in the Company’s opinion are badly packed will be unpacked and repacked by the Company at the customer’s risk and delivered by the Company as soon as reasonably possible. The company reserves the right to make a charge for repacking.
v) It shall be the responsibility of the Customer to satisfy himself that any load he wishes to have carried by the Company shall be suitable for conveyance in the vehicle ordered by the Customer and provided by the Company and the Company shall accept no liability whatsoever for any loss or damage to such load arising from the unsuitability of such a vehicle.
vi) In the event of the company providing transport, the carriage of goods shall be solely at the risk of the Customer and the Company shall incur no liability of any kind in respect thereof. Consequently, the Customer is advised to insure against all such usual risks.
If at any time one or more of the provisions of these terms and conditions shall become or be declared invalid, illegal or unenforceable in any respect under any law, the validity and enforceability of the remaining provisions hereof shall not in any way be affected or impaired thereby.
All agreements between the Company and its Customers shall be governed by English law and shall fall within the non-exclusive jurisdiction of the English courts.
If you are a business that needs a smart reliable taxi service, chauffeur hire or airport transfers, then make it simple and open an account with Image Cars today.
Use our online booking form to request a trip, simply fill out the form with details of your journey requirements and one of our operators will confirm the booking with you.
Image Cars offer a wide range of services including chauffeur services, airport transfers, weddings, taxis and minicabs, coaches and 16 seat minibuses.
Whether it is a trip to the races or a day out at the Chelsea Flower Show, Image Cars can help make it a special day.
Use our online booking form to request a trip, simply fill out the form with details of your journey requirements and one of our operators will confirm the booking with you.
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